Patients & Visitors

Hospital Bill Questions

Sample Bill

See a sample bill with a detailed explanation of your hospital bill PDF

How and where can I pay my bill?

Wheaton Franciscan Healthcare accepts the following payment options:

  • Check or money order. Please make check or money order payable to the hospital where the service was received, and include your account number on your check.
  • Credit cards: MasterCard, VISA or Discover.
  • Debit cards with the MasterCard or VISA logos.
  • Cash, in person only. Please do not mail cash.

Payments may be mailed to:

Wheaton Franciscan Healthcare-IA
Payment Processing Center
PO Box 5435 Dept 0019
Carol Stream, IL 60197-5435

Payments are also accepted at all cashier locations

The cashiers can assist you with any Wheaton Franciscan Healthcare bill and are open from 8am to 4:30 pm, Monday through Friday. Cashiers are located at:

  • Covenant Medical Center, next to the visitor’s reception desk.
  • Covenant Clinic, Waterloo in our West 9th location, just off the main lobby.
  • Mercy Hospital of Franciscan Sisters, in the Admissions/Registration area.
  • Sartori Memorial Hospital, in the Admissions/Registration area.

What if I get more than one bill?

You may receive more than one bill for the same hospital stay. These additional bills are for the professional services provided by physicians, anesthesiologists, radiologists or others. If you have questions about a specific bill, please call the phone number listed on that bill.

Who can I talk to with questions about my bill?

Billing representatives are available to help you with any questions or concerns you may have about your bill. Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m., and can be contacted at 319-272-7020 or 866-867-0178 or you can e-mail You may also visit one of our cashier locations listed above.

How can I get a copy of my bill?

Please contact the Billing Office at (319) 272-1552 or (800) 728-0159 or e-mail to request a copy of your itemized bill.