Contact Us

Below are phone numbers for the following locations:

Waterloo Cancer Center Medical Oncology/Hematology 319-272-2070
Radiation Oncology 319-272-2800
MercyOne Clinic Find a location
Waterloo Medical Center (formerly Covenant) 319-272-8000
Kimball Ridge Center 319-272-2900
Oelwein Medical Center (formerly Mercy) 319-283-6000
Sartori Memorial Hospital 319-268-3000

We want to hear from you!

Be it compliments, questions or suggestions for improvement, we want your feedback. That’s how we evaluate what we do and implement changes that improve the delivery of our health care services. Before emailing a question or comment, please note: 

Urgent issues

If you have a medical emergency, call 911. This general email is monitored by the MercyOne Northeast Iowa Public Relations Department. In general you can expect a response within two to five business days. For more immediate needs you can call one of the numbers listed above and have your call redirected. 

Health Care Information and Help Finding a Doctor

Patient Engagement 319-272-2600 
Staffed 24 Hours A Day/7 days a week


Appointments cannot be made by emailing the address above! To make an appointment:

  • Search for your health care provider under ‘Find a Doctor’ and call their office directly.
  • Search for your preferred health care facility under ‘Locations’ and call the facility directly.
  • Clinic patients can log-in to their MyChart account. Don’t have a MyChart account? Sign-up here.
  • Hospital patients can sign-up for My Hospital Record.

Write us at:

Public Relations Department
3421 West Ninth Street
Waterloo, IA 50702