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Conflict Management for Healthcare Professionals


November 12 - November 16, 2018

8:00 AM - 4:00 PM

Covenant Medical Center
3421 West 9th Street
Waterloo, IA 50702

This five-day course certifies individuals as instructors for Vistelar's Conflict Management for Healthcare Professionals training program (Verbal Defense & Influence™), so they are authorized to teach this program within their organization.

This course covers important aspects of conflict management: non-escalation (conflict prevention), de-escalation and crisis intervention tactics — but not physical alternative tactics (control, stabilization, non-lethal/lethal weapons). The training is focused on how to identify, manage and resolve conflict at the point of impact — the short period of time when a disagreement or insult can escalate to conflict and on to emotional and/or physical violence.

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