Hospital Bill Questions

Sample Bill

See a sample bill with a detailed explanation of your hospital bill.

How and where can I pay my bill?

MercyOne Northeast Iowa accepts the following payment options:

  • Check or money order. Please make check or money order payable to the hospital where the service was received, and include your account number on your check.
  • Credit cards: MasterCard, VISA or Discover.
  • Debit cards with the MasterCard or VISA logos.
  • Cash, in person only. Please do not mail cash.

Payments may be mailed to:

Wheaton Franciscan Healthcare-IA
Payment Processing Center
PO Box 5435 Dept 0019
Carol Stream, IL 60197-5435

Payments are also accepted at all cashier locations

The cashiers can assist you with any MercyOne Northeast Iowa bill and are open from 8:00 a.m. to 4:30 p.m., Monday through Friday. Cashiers are located at:

  • MercyOne Waterloo Medical Center, located in the entrance of Covenant Family Pharmacy.
  • MercyOne Oelwein Medical Center, in the Admissions/Registration area.
  • MercyOne Sartori Memorial Hospital, in the Admissions/Registration area.

What if I get more than one bill?

Billing representatives are available to help you with any questions or concerns you may have about your bill. Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m., and can be contacted at 319-272-7020 or 866-867-0178 or you can email IAFinancialCounsel@Mercyhealth.com. You may also visit one of our cashier locations listed above.

How can I get a copy of my bill?

Please contact the Billing Office at (319) 272-1552 or (800) 728-0159 or email IAFinancialCounsel@Mercyhealth.com to request a copy of your itemized bill.